PRIVACY POLICY
Effective date: November 1, 2026
Brown Financial Solutions, doing business as Brown Credit Consultation ("we," "us," or "our"), respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
Contact details you give us: name, email address, phone number and mailing address.
Client information needed for our services: date of birth, Social Security number, identity documents, proof of address, and the contents of your credit reports.
Payment information, handled by our payment processor. We do not store full card numbers.
Website and advertising data, such as pages visited, device and browser type, and how you arrived at our site. We use cookies and similar tools, including the Meta (Facebook) Pixel, to measure our advertising.
Call records, which may include recordings or transcripts of calls handled by our AI-assisted scheduling assistant. If a call is recorded, you will be told at the start of the call.
2. How we use your information
To respond to your inquiry and schedule consultations
To provide credit repair services, including preparing and sending disputes on your behalf
To bill for services performed
To send appointment confirmations, reminders and service updates
To improve our website and measure our advertising
To meet our legal and record-keeping obligations
3. How we share your information
We do not sell your personal information. We share it only:
With credit bureaus and creditors, as needed to dispute items on your behalf
With service providers who help us run our business, such as our CRM and scheduling platform, dispute software, credit monitoring provider, payment processor and phone/AI calling provider. They may use your information only to provide services to us.
When required by law, or to protect our rights
We do not share your phone number or consent to be contacted with third parties for their own marketing.
4. Calls, SMS and emails
If you submit a form on our website, we may contact you by email and by phone, including with automated or AI-assisted calls and SMS, about your inquiry and our services. You can opt out of calls at any time by telling us during a call or emailing [email protected], and you can unsubscribe from emails using the link in any email.
5. How we protect your information
We use reasonable administrative, technical and physical safeguards, including access controls and secure storage, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. How long we keep your information
We keep your information for as long as needed to provide our services and to meet legal requirements, including record-keeping rules for credit repair organizations.
7. Your choices and rights
You may ask us to access, correct or delete your personal information, subject to legal record-keeping requirements. Depending on your state, you may have additional privacy rights. To make a request, email [email protected].
8. Children's privacy
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
9. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
10. Contact us
Brown Financial Solutions (Brown Credit Consultation)
2100 Southbridge Pkwy, Suite 650, Birmingham, AL 35209
[email protected]
(478) 239-1968